FAQ
Here you can find the answers to the most frequently asked questions. If you can’t find the right answer, please contact our friendly customer service.
SHIPPING CONDITIONS
How much do i have to pay for shipping?
All products are calculated on weight basis and territory destination. Enter product on your basket and shipping costs are automatically calculated.
How long does it take until i receive my order?
The delivery time is shown directly underneath each product description. A delivery confirmation email will be sent to you as soon as your items are shipped.
Can i have all my items in one shipment?
We always try to ship all ordered products in one shipment. A delivery confirmation email will be sent to you as soon we receive your order.
RETURNS
How much time do i have to return an order?
(1) Orders at VHR are binding, and the customer is obliged to accept the order.
(2) Regardless of legal issues our customers are allowed to return orders without giving any reason in between 14 days. The products have to be in a not damaged condition. The return of products is excluded for perishable products;
audio, visual and media (LP's, CD's, records.) Unless they are unused, welded or sealed and returned in the original packaging;
products manufactured according to the specifications of the customer.
(3) Incomplete or incorrectly delivered products will be exchanged by VHR if possible. If it is not possible to replace them, both parties can demand the rescission of the purchase.
(4) The cost and risk of returning products have to be carried by the customer, unless the delivered products do not meet the requirements.
To which address should i send the products, which i want to return?
Our return address:
VHR/Vacation House Recordings
via san michele 56
13856, Vigliano Biellese, BI
ITALY
PAYMENT METHODS
Which payment methods do you offer?
You can use one of the following method: PAYPAL
Of course you can you use your credit card connected at PAYPAL
YOU NEED HELP?
We are always there for you: contact customer service
SHIPPING CONDITIONS
How much do i have to pay for shipping?
All products are calculated on weight basis and territory destination. Enter product on your basket and shipping costs are automatically calculated.
How long does it take until i receive my order?
The delivery time is shown directly underneath each product description. A delivery confirmation email will be sent to you as soon as your items are shipped.
Can i have all my items in one shipment?
We always try to ship all ordered products in one shipment. A delivery confirmation email will be sent to you as soon we receive your order.
RETURNS
How much time do i have to return an order?
(1) Orders at VHR are binding, and the customer is obliged to accept the order.
(2) Regardless of legal issues our customers are allowed to return orders without giving any reason in between 14 days. The products have to be in a not damaged condition. The return of products is excluded for perishable products;
audio, visual and media (LP's, CD's, records.) Unless they are unused, welded or sealed and returned in the original packaging;
products manufactured according to the specifications of the customer.
(3) Incomplete or incorrectly delivered products will be exchanged by VHR if possible. If it is not possible to replace them, both parties can demand the rescission of the purchase.
(4) The cost and risk of returning products have to be carried by the customer, unless the delivered products do not meet the requirements.
To which address should i send the products, which i want to return?
Our return address:
VHR/Vacation House Recordings
via san michele 56
13856, Vigliano Biellese, BI
ITALY
PAYMENT METHODS
Which payment methods do you offer?
You can use one of the following method: PAYPAL
Of course you can you use your credit card connected at PAYPAL
YOU NEED HELP?
We are always there for you: contact customer service